FAQ
🌀 Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in original condition with packaging. Just email us at info@onlineshopltd.com to start the process.
Can I exchange for a different size?
Yes! Return the original item, and once accepted, you can place a new order in your preferred size.
What if my item is damaged or incorrect?
Please email us as soon as your order arrives. We’ll fix it fast - promise.
🚚 Shipping & Orders
Where do you ship?
We currently ship to the UK, USA, and most of the EU - including France, Germany, Italy, Spain, and more.
How long will my order take?
Processing usually takes up to 5 business days. After that:
• UK: 2–3 business days
• USA: 2–5 business days
• EU: 2–8 business days
How can I track my order?
You'll receive a tracking link via email as soon as your order ships.
Can I update my shipping address?
Yes - if your order hasn’t shipped yet. Email us right away at info@onlineshopltd.com.
👕 Products & Materials
What’s the fit like?
Our t-shirts have a unisex fit (modern classic cut, comfortable feel). They're slightly fitted through the chest and shoulders without being tight - perfect for a relaxed, everyday look. We recommend checking the size chart if you're between sizes or prefer a looser fit.
How should I wash my shirt?
Wash cold, tumble dry low. Be kind to your clothes and they’ll last a long time.
Where is it made?
Made to order and shipped from the closest facility, using ethically sourced materials.
🔐 Privacy & Security
Is my personal information safe?
Yes - we take privacy seriously. Your data is processed securely and only used to fulfill your orders. See our Privacy Policy for full details.
Do you sell or share my info?
Never. We only use your data to process orders and communicate with you.